Effective Date: 1 Jan 2024
This Privacy Policy explains how Builtneat Pty Ltd ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use the Study Start app and website (collectively, the "Service"). By using our Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: We collect personal information that you provide to us, such as your name, email address, date of birth, educational information, and any other information you choose to provide. This includes, but is not limited to, your ID Document or Birth Certificate, Matric Certificate, Proof of Address, Parents/Guardian ID, Grade 11 final report, Parents/Guardian Payslip or Affidavit, second Parents/Guardian ID, second Parents/Guardian Payslip, and Personal CV.
- Usage Data: We automatically collect information about how you use the Service, including IP addresses, browser types, operating systems, pages viewed, and the dates and times of your visits.
2. How We Use Your Information
We use your personal information to:
- Provide and maintain our Service.
- Assist you with your application process to higher learning institutions.
- Personalise your experience and tailor the content we display to you.
- Communicate with you, including responding to your inquiries and providing customer support.
- Improve our Service by analysing usage patterns.
- Comply with legal obligations and protect our rights.
3. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party companies that perform services on our behalf, such as data analysis, email delivery, hosting services, and customer support.
- Educational Institutions: Higher learning institutions to which you are applying through our Applications Service.
- Legal Authorities: If required by law or to protect our rights or the safety of our users.
4. Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee the absolute security of your data.
5. Children's Privacy
Our Service is designed for high school students and above. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Request the deletion of your personal information.
- Opt-out of receiving marketing communications.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of the Service after such changes indicates your acceptance of the new terms.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Builtneat Pty Ltd
Cape Town, South Africa
support@studystart.net
By using Study Start, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.