Advanced Diploma in Office Management and Technology

Associated Assessment Criteria for Exit Level Outcome 1:

• Discuss the difference between a problem, challenge, and a matter requiring a decision with real-life examples.
• Analyze identified problems or challenges to determine the root problem.
• Gather information related to the problem or challenge for decision-making.
• Explore the role of brainstorming in problem-solving and decision-making.
• Discuss the power of group decision-making.
• Explore different techniques for problem-solving and decision-making.
• Compare potential solutions and make a decision based on appropriateness in a specific situation.

Associated Assessment Criteria Exit Level Outcome 2:

• Describe and explain records management in the context of an information management system for business and non-business organizations.
• Justify good records management practices by describing the components of a formally established records management program.
• Explain the steps involved in planning and developing a records retention program to support sound management information systems.
• Explain concepts and techniques for protecting vital records with examples.
• Enumerate and explain the difference between direct and indirect file access systems.
• Compare different classification systems against requirements to understand different filing systems.
• Describe and evaluate records management software for adequacy against standard requirements.

Associated Assessment Criteria Exit Level Outcome 3:

• Present original arguments.
• Structure arguments logically and coherently.
• Develop arguments appropriately during the presentation.
• Use correct and appropriate bibliographical and reference methods.

Associated Assessment Criteria for Exit Level Outcome 4:

• Explain the concept of a code of conduct in a business environment.
• Demonstrate the development of a moral conscience in relation to professional conduct and personal integrity.
• Explain the process to be followed when the code of ethics is breached using different examples.
• Distinguish and explain behavior that demonstrates integrity and lack of integrity in terms of accepted ethical principles.
• Identify and describe decision-making contexts by referring to external and internal motivation and consequences.
• Make an ethical business decision and support it for different scenarios.
• Identify and resolve ethical issues in the event of a conflict of interest in terms of professional ethical values.

Associated Assessment Criteria for Exit Level Outcome 5:

• Identify a research problem in a work-related environment.
• Develop a research design for conducting research.
• Collect and interpret data using applicable research tools and methods.
• Apply the format of the research report according to standard norms and requirements.
• State research objectives within the research report.
• State the methodology used to collect information in the report.
• State research findings and recommendations in the report.

Associated Assessment Criteria for Exit Level Outcome 6:

• Interpret the organogram of an organization and indicate each employee's place in the organization.
• Explain an organization's expectations of each employee's position and how performance is monitored and measured.
• Identify types of conflict that could arise in a team or group and demonstrate strategies to deal with issues in role-play situations.
• Explore strategies for creating a positive working environment in a team or group and indicate the role of the team leader in this.
• Identify the strengths and weaknesses of a group or team based on reflection and performance.
• Identify situations causing concern or dissent in a group or team to decide on an appropriate management strategy.
• Develop a plan of action to achieve group or team goals.

Associated Assessment Criteria for Exit Level Outcome 7:

• Identify labor legislation and policy and indicate who is covered.
• Analyze legislation and policy, showing how they interact and support the South African constitution.
• Explain the concept of freedom of association with reference to employers and employees.
• Explain the concept of unfair labor practice and dismissal with examples.

Integrated Assessment:

• Formative assessments include tests, assignments, industry or practical projects, and a Portfolio of Evidence/Research Project.
• Formative assessments contribute 40% towards the final mark.
• A 3-hour examination per module contributes 60% towards the final mark.
• Examination papers are internally examined and externally moderated.
• External moderators are appointed according to the institution's assessment policy.
• The appointment procedure for external moderators is outlined in the institutional examinations' manual.