Advanced Diploma in Information Resource Management
Physical, Mathematical, Computer and Life Sciences - Information Technology and Computer Sciences
Purpose and Rationale
Qualification Purpose:
Qualifying learners will be able to apply the theoretical knowledge to the management of Information Communication Technology (ICT) services in an organisation, in a holistic approach to managing services, from end-to-end, where all aspects of a service (and not just the individual technology silos) are delivered within a determined timeframe, properly secured, and available when necessary to the business customer. Information Technology Infrastructure Library (ITIL) is used in conjunction with other good practices to manage information technology (such as COBIT). This qualification aims to improve the level of training for new entrants as well as practicing service managers and supervisory staff. In addition, it will provide a solid theoretical basis for staff who have undergone on-the-job training without the benefit of being exposed to the underpinning theory and best practices provided by any ITIL based theoretical training at tertiary level. Both entry level staff and experienced staff with relevant practical experience will benefit.
Rationale:
There is a severe skills shortage in South Africa at the moment. Information Technology and Information Resource Management are considered scarce skills by the Department of Labour (DoL). The qualification addresses objectives of the National Qualification Framework (NQF) by providing a crucial link between the ITIL guidelines for ICT Service Management and the underpinning theory. The qualification is beneficial to the economy and society as it addresses some of the training needs for the successful operation of ICT systems in the organisations. Skilled ICT Service Management personnel are required to meet the developmental needs of the country in the wider application and use of advanced ICT systems in support of business as well as government and other mission critical operations. This qualification will deliver learners to satisfy the growing need in industry for professionals with both IT and business knowledge. Learners that complete the qualification can successfully pursue a career in ICT Operations Management, Change Management and Control, ICT Asset Management, User Liaison and Account Management, ICT Help Desk Management and ICT Security Management to mention a few. This has become the trend internally as well.
Outcomes
- Understand and utilise fundamental concepts of IT Service Management and the service lifecycle.
- Manage the lifecycle of all incidents, using incident management procedures with a stated primary objective clearly applying problem management principles.
- Understand and promote Information Technology Service Management (ITSM) ethics and understand the role of ethics in complex organisations.
- Explore the principles and challenges in designing and developing applications for mobile devices and critically analyse and evaluate research scripts of existing ontologies in order to apply appropriate techniques to develop, update, or adopt simple ontologies.
- Implement plans, manage and direct IT operations, access and review protocols and Event Management activities, with a focus on day-to-day short term activities to operate and support IT activities.
Assessment Criteria
Associated Assessment Criteria for Exit Level Outcome 1:
- Summarize the purpose, objectives, and scope of service strategy, service design, service transition, service operation, and continual service improvement.
- Justify the value that service strategy, service design, service transition, service operation, and continual service improvements provide to the business.
Associated Assessment Criteria for Exit Level Outcome 2:
- Understand the service operational processes and how they fit into the overall ITIL architecture.
- Demonstrate the ability to capture knowledge about encountered problems and their resolutions in a knowledge base.
- Test techniques and methodologies for identifying, diagnosing, and resolving incidents and problems appropriately.
Associated Assessment Criteria for Exit Level Outcome 3:
- Assess functions of and relationships among laws, regulations, and professional organizations in information security.
- Explain compliance and how it promotes the right behaviors and discourages undesirable ones.
- Design jobs, equipment, and working conditions to avoid negative health effects.
Associated Assessment Criteria for Exit Level Outcome 4:
- Describe best practices for smartphone development.
- Identify suitable design patterns to solve commonly occurring problems in software design.
- Describe the lifecycle of an application.
Associated Assessment Criteria for Exit Level Outcome 5:
- Evaluate and initiate a proposed information technology project based on appropriate scientific inquiry.
- Apply fundamental planning principles to develop a proposed software project using different approaches and techniques.
- Select an appropriate project approach and process model.
Integrated Assessment:
- Successfully complete all modules for the award of the qualification.
- Demonstrate applied competence through the integration of foundational, practical, and reflective competence.
- Provide evidence of integrated knowledge, skills, and values through various formative and summative assessments.
- Propose practical solutions to field-specific problems and evaluate own proposed solutions and learning process.
Qualification Details
- Type
- Advanced Diploma
- NQF Level
- 07
- Min. Credits
- 120
- SAQA Source
- More Information
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This page includes information from the South African Qualifications Authority (SAQA) . Builtneat Pty Ltd trading as Study Start, has modified all or some of this information. SAQA has not approved, endorsed, or tested these modifications.