Advanced Certificate in Hospitality Management

Associated Assessment Criteria for Exit Level Outcome 1:

• Management Theories and Hospitality Organisations:
  • Identify and analyse management theories.
  • Locate hospitality organisations within these typologies.
• Principles and Practices in a Global Hospitality Environment:
  • Apply the best principles and practices to manage establishments in a global hospitality environment.
• Customer Expectations:
  • Identify and apply factors that hospitality managers should consider when aligning the organisation towards customer expectations.
• Organisational Culture:
  • Identify and interpret the role and responsibilities of hospitality managers in promoting organisational culture.

Associated Assessment Criteria for Exit Level Outcome 2:

• Leaders vs. Managers:
  • Differentiate between the roles and functions of leaders and managers.
• Leadership Theories:
  • Analyse and compare current leadership theories.
• Personal Development in Leadership:
  • Compile a personal development plan to improve leadership style.
• Building Trust and Respect:
  • Discuss the leadership role of building trust and respect in the organisation and creating a productive work environment.

Associated Assessment Criteria for Exit Level Outcome 3:

• Employee Performance:
  • Understand the manager's role in designing employee responsibilities to maximize performance.
• Conflict Resolution:
  • Distinguish between different types of conflict in an organisation and identify appropriate methods for conflict resolution.
• Legislative Environment:
  • Demonstrate knowledge of the legislative environment in which the human resources department of a hospitality organisation operates.
• Diversity Management:
  • Identify management challenges in a diverse workforce and demonstrate how diversity can be applied for the organisation's advantage.
• Staff Development:
  • Evaluate skills gaps and training needs in the hospitality organisation and propose a staff development plan.

Associated Assessment Criteria for Exit Level Outcome 4:

• Market Environment Analysis:
  • Analyse and respond to the internal and external market environment impacting the hospitality business.
• Ethical Decision Making:
  • Apply ethical decision-making to business development opportunities in the hospitality industry.
• Target Markets and Segmentation:
  • Determine appropriate target markets and market segmentation in developing a business plan for a new or improved hospitality product or service.
• Trends Analysis:
  • Analyse current and expected future trends in the global hospitality industry and predict their impact on business success.

Associated Assessment Criteria for Exit Level Outcome 5:

• Role-players Relationship:
  • Understand the inter-relationship of role-players in providing need-satisfying products and services in hospitality establishments.
• Sustainable Practices:
  • Demonstrate knowledge of sustainable practices in managing, developing, and delivering accommodation products and hospitality services.
• Operational Practices Evaluation:
  • Evaluate operational practices for need-satisfying products and services in a hospitality organisation and interpret their impact on the internal and external environment.
• Planning and Management:
  • Apply knowledge and skills to plan, organise, manage, and continuously improve need-satisfying products and service operations.

Integrated Assessment:

• Formative Assessment:
  • Learning and assessment are integrated.
  • Continuous feedback on progress is given.
• Summative Assessment:
  • Judgement of learning regarding Exit Level Outcomes.
  • Tests ability to integrate knowledge, skills, and attitudes.
• Integrated Assessments:
  • Designed to achieve integration of exit level outcomes.
  • Provide evidence of applied competence.
• Criterion-referenced Assessment:
  • Clearly explained and understood by learners.
  • Applied in the recognition of prior learning.